Iveco Group Supplier Portal

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Access to the Supplier Portal

To request a new userID, use the self-service link on the Supplier Portal homepage by clicking on Create a new UserId; check MENU > Documents > Supplier Portal Guidelines
When you forgot your User ID or password, or you want to reset your password, use the links on the LOGIN screen: Forgot your password - Forgot your userID - Change your password
When your User ID is locked, or you are having issues with password reset/change, contact the Access Management Team by email: supplier.access@ivecogroup.com in English.

The guidelines on how to access the modules are included in the Supplier Portal Guidelines: MENU > Documents > Supplier Portal Guidelines
If you have a user ID but the menu item related to the module you want to access is not active, your user id needs to be associated with the proper Functional Group. See the guidelines above for details or contact supplier.access@ivecogroup.com in English for help.
If you can access the module but cannot see the data related to your company inside, this may be due to the wrong mapping. Please contact in English the supplier.access@ivecogroup.com providing your user id and the vendor codes of the company/ies you need to see. Some of the mapping requests require the buyers' approval.
Please note that the supplier.access@ivecogroup.com helpdesk is available only for queries related to the Portal or Modules access or mapping. For specific questions related to modules, please see dedicated contacts below under "Help within Modules".

Help within Modules

Modules

Delivery Performance KPI (TIMELY)	If you have issues in displaying the Delivery Performance reports, please contact in English the supplier.access@ivecogroup.com helpdesk providing your userID and the vendor code/s of the company/ies you need to see, using the subject «Delivery Performance» and adding in copy your Iveco Group Buyer For questions regarding KPI Explanations (KPI calculation logic, training), please refer to the specific training available in the Supplier Portal Documents section: Supplier Portal > Documents > Training Documents > Delivery Performance KPI (TIMELY)
Supplier Quality Performance (SQP)	If you have a userID but you are not configured in SQP, logon to the Supplier Portal, select "My profile" in the menu, select "My functional groups" and then click the plus button next to "Quality SQP". Finally click on the SAVE button at the end of the page. The Supplier Portal Support Team will send you an e-mail as soon as the access is granted. In case of issues with content and/or navigation in SQP click HELP button within SQP tool to place a support request. In case this is not possible for technical reasons, send an e-mail to support.supplierquality@ivecogroup.com.
Delivery Schedules Support	To be enabled to visualize the delivery schedules dashboard: Profile >> My Functional Groups >> Materials To be enabled to visualize delivery schedules of a specific plant, please contact your plant referent For delivery schedules training documentation, you can find it following the link For support related to delivery schedules, write to deliveryschedules.support@ivecogroup.com
Global Supplier Scorecard (GSS)	For questions regarding scores and ratings related to your Company, please contact your Iveco Group buyer For questions referred to the GSS performance score calculation, please write an email to support.supplierquality@ivecogroup.com. If you don’t see your scorecard after logging in to the Supplier Portal (you are not enabled in GSS), please refer to the mapping instructions available in the Supplier Portal Documents section: Iveco Group Supplier Portal Menu > Documents > Supplier Quality > GSS Package > GSS Mapping manual. Only supplier CEO and supplier Key Account Manager (KAM) references are automatically authorized; additional supplier references could be enabled by KAM following the instructions. If your user id is not mapped correctly, please contact supplier.access@ivecogroup.com (Assistance provided in English only) In case you need information regarding the GSS tool, please refer to the GSS Manual available in the Supplier Portal Documents section: Iveco Group Supplier Portal Menu > Documents > Supplier Quality > GSS Package > Iveco Group Global Supplier Scorecard 2019 If you can’t access the Supplier Portal, please request the access by clicking on create a new user ID on the Portal’s homepage. For access issues, please contact supplier.access@ivecogroup.com. (Assistance provided in English only)
Production Part Approval Process (PPAP)	For access or mapping issues, please contact supplier.access@ivecogroup.com (Assistance provided in English only) For questions regarding the PPAP module, please contact support.supplierquality@ivecogroup.com.
Sustainability Tool	Please refer to MENU > Documents > Sustainability for instructions and information about the new Sustainability Tool www.openes.io. For any question you can contact supplychain_sustainability@ivecogroup.com.
SDBI	New users should register on the Supplier Portal first (create a new user ID). Upon registration, they should indicate that they require the IVECO Engineering Functional Group Role and / or the FPT Engineering Functional Group Role: the Buyer will need to approve the request. If you already have a Supplier Portal userID, but you cannot get in SDBI, your Buyer has not enabled you to the IVECO Engineering and / or FPT Engineering Functional Group Role, or you may have been disabled. In both cases it is necessary that you contact your reference Buyer requesting the access. The Buyer's intervention is the only way to get access to SDB-I. In case of problems accessing SDB-I, please contact your reference Buyer. In case of technical issues during the SDB-I navigation, a “contact form” is available inside the SDB-I tool for technical support. SDB-I reference dl-ivg-sdbi-support@ivecogroup.com
Container Management	To get access to ICM Container Management or in case of userID/Password issues, please refer to your contact person in ICM.
SERVICE PARTS - CSPS spare parts systems Iveco Europe	To get access to CSPS tool or in case of technical issues during the CSPS navigation, please send an email to HDM-Driver@ivecogroup.com
Warranty	For Warranty business related questions, please send an email to swr@ivecogroup.com
Accounts Payable	Please refer to Menu > Documents > Accounts Payable for instruction and contact information in each of the Iveco Group regions. If you have a user ID but the menu item Modules, Accounts Payable is not active, please logon to the Supplier Portal, select “My Profile” in the menu, select “My Functional groups” and then click the plus button next to “Finance”. Finally click on the SAVE button at the end of the page. If you don’t see the correct vendor codes to select from in the Module, please send a mail in English to supplier.access@ivecogroup.com indicating the module Accounts Payable and the vendor codes that are missing. If you don’t find the information you are searching for in the module, see Menu > Documents > Accounts Payable for regional contacts instructions.
Supplier Enablement, Company Profile	For Supplier Enablement and Supplier Company Profile related questions, please contact your Buyer.
Contact Revalidation Issues	The manual on how to correctly fill in the contacts information is available under MENU > Documents > Supplier Portal Guidelines
Information regarding the Supplier Portal	MENU > Documents > Supplier Portal Guidelines
Vendor Tooling App	For issues, contact vendortooling-tagging@ivecogroup.com
SUPPLIERx	To get access to SUPPLIERx module or in case of issues during the usage of the module, please send an email to supplierxservices@iccapital.com in English